Privacy Policy

Last Updated: January 2026

Culm Vale Country House ("we," "us," "our," or "Company") operates the website culmvalecountryhouse.co.uk. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website. By accessing and using culmvalecountryhouse.co.uk, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect information in the following ways:

Personal Information: When you voluntarily submit information through contact forms, newsletter sign-ups, or account creation, we collect your name, email address, telephone number, and any other information you provide.
Technical Information: We automatically collect your IP address, browser type, operating system, referring URL, and pages visited on our website.
Cookies: We use cookies and similar tracking technologies to monitor activity on our website and store certain information.
Usage Data: We collect information about how you interact with our website, including clicks, time spent on pages, and referral sources.

How We Use Information

We use the information we collect for the following purposes:

To conduct analytics and understand user behaviour on our website
To track affiliate commissions and referrals to casino and betting operators
To improve website functionality, content, and user experience
To send promotional communications (where you have opted in)
To comply with legal obligations and prevent fraudulent activity
To respond to your inquiries and provide customer support

Cookie Policy

Our website uses the following types of cookies:

Essential Cookies: Required for website functionality and security.
Analytics Cookies: Help us understand how users interact with our website.
Affiliate Tracking Cookies: Allow us to track referrals and earn commissions from casino and betting site partners.
Marketing Cookies: Used for targeted advertising and promotional purposes.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect website functionality. For more information about cookies, visit www.allaboutcookies.org.

Third-Party Links

Our website contains links to casino, betting sites, and other third-party websites. We are an affiliate of various gambling operators and earn commissions when users access these sites through our links. We are not responsible for the privacy practices of these third-party websites. Please review their individual privacy policies before providing any personal information or engaging in gambling activities. We strongly recommend you understand the terms, responsible gambling measures, and privacy policies of any operator before registering.

Your Rights

Under the General Data Protection Regulation (GDPR) and UK data protection law, you have the following rights:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request correction of inaccurate personal data.
Right to Erasure: You can request deletion of your personal data (subject to legal exceptions).
Right to Restrict Processing: You can request that we limit how we use your data.
Right to Data Portability: You can request your data in a portable format.
Right to Object: You can object to processing for marketing, profiling, and affiliate tracking purposes.
Right to Lodge a Complaint: You can file a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

To exercise any of these rights, please contact us at the details below.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Analytics and affiliate tracking cookies are typically retained for up to 90 days. You may request deletion of your data at any time, subject to legal obligations.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our data practices, please contact us:

Email: [email protected]
Website: culmvalecountryhouse.co.uk

We will respond to your inquiry within 30 days of receipt.